SERVICIOS MÉDICOS DE LA FRONTERA, S.A. DE C.V., with address at Av. Prol. Ramón Rivera Lara 8950 Ground Floor, Col. Partido Senecú, C.P. 32540, Ciudad Juárez, Chihuahua, Mexico, is responsible for the processing of personal data collected in compliance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and Guidelines.
For what purposes will we use your personal data?
The personal data collected by SERVICIOS MÉDICOS DE LA FRONTERA, S.A. DE C.V., will be used for the following purposes that are necessary for the scope of the activities of the medical-consular consultation, taking urine and blood samples, taking radiological plates, psychological consultation and all those that are part of compliance with the medical-consular obligations, compliance with the operational, administrative and/or medical consultation processes, integration of clinical files or histories or those data that the law or the Consular procedures of the Department of State and the Department of National Security of the United States of America forces to collect. Without this data, generally, we will not be in a position to enter into a contract with you or provide you with our services, nor to make services available to you, these being applicable to our clients, applicants, patients and/or the general public, the following purposes:
- Include it in our appointment databases.
- Include it in our databases of consular medical procedures.
- For access to SMF facilities.
- Taking photographs to integrate your consular and clinical record.
- Permits to perform clinical analyzes and take radiological plates.
- Electronic records.
- Provide you with better services through the assignment of care shifts from medical, clinical and psychological professionals.
- Billing and collection of our services.
- To monitor processes derived from your medical-consular consultation.
- To prepare the documents required by consular authorities of foreign countries.
- Provision of medical services either within any of the company's facilities, or remotely through any means of telecommunications, including without limitation if necessary, diagnostic studies, nursing care, laboratory analysis, radiology and imaging, pathological studies and analysis, rehabilitation, diet and nutrition, social security, or any other whose purpose is related to health and/or consular medical consultation processes.
- Record keeping, provision of future medical services and in general to follow up on patient care.
Additionally, we will use your personal information for the following purposes that are not necessary for the fulfillment of our operational, administrative and/or training processes, but that allow and facilitate us to provide you with better service:
- Statistics.
- For informational purposes and to collect information on customer opinions towards SMF.
- Studies, records, statistics and analysis of health information.
- Promotion of health services and information.
Or, from this moment you can inform us of the above by sending an email to the following address: legal@smfvisa.com. The refusal to use your personal data for these purposes may not be a reason for us to deny you the services you contract with the company, and in accordance with the Law, you will have a period of five business days to express this.
What personal data will we use for these purposes?
- Identification data: full name, handwritten signature, age, sex, address, marital status, birth certificate, vaccination record, relationship form, official identification (INE number, IFE, driving license), affiliation number to the Mexican Social Security Institute , copy of credential, Place and date of birth, nationality, zip code, occupation of relatives or dependents, name of the father, name of the mother, name of the children, name of the husband (a) or common-law partner (a) , personal references, unique population registry key (CURP), federal taxpayer registry (RFC).
- Electronic data: personal email address, phone number.
- Academic data: schooling, educational career.
- Immigration data: passport, consular appointment.
In addition to the personal data mentioned above, for the purposes of academic, administrative and/or operational processes, we will use the following data considered sensitive, which require special protection, such as:
- Health data: Medical history, health information, diseases, toxicological study study results, clinical analysis results, sputum tests, temperature record, COVID questionnaire, photographs, x-rays, toxicological examinations and any other data obtained or provided derived from the service provided by SMF, current, past or future mental health status, genetic information only if required, sexual practices that are important and exclusively related to your condition and mental and family health history.
- Data of ethnic or racial origin: belonging to a town, ethnic group or region.
- Biometric data: if required and with prior authorization, anthropometry (weight and height), surgical scars, blood type, present, past or future physical health status, temperature record.
- Video surveillance data: Images and audio captured by video surveillance cameras that will be used for your security and that of the people who visit SMF and the people who have access to the SMF facilities.
Who do we share your personal information with and for what purposes?
The delivery of Personal Data will be free of charge, and the Owner must cover only the justified shipping costs or the cost of reproduction in copies or other formats. However, if the Owner reiterates his request in a period of less than twelve months, the costs will not be greater than three days of the General Minimum Wage in force in the Federal District unless there are substantial modifications to the privacy notice that motivate new consultations. (Article 35 of the LFPDPPP).
Likewise, we inform you that, as stated in Article 36 of the LFPDPPP, your personal data may be transferred and processed to national or foreign third parties, by persons other than the person in charge of this facility. In that sense, your information may be shared.
We inform you that your personal data is shared inside and outside the country with the following people, companies, organizations or authorities other than us to whom it is considered necessary or convenient to communicate your personal data for your attention and benefit, for the following purposes:
| Recipient of personal data | Purpose | Requires consent |
|---|---|---|
| internal departments | for the purposes of administrative and/or operational processes | No |
| other SMF companies or other third parties such as business partners or suppliers | if this is necessary in relation to the provision of services | Yes |
| service providers who process personal data in the scope of their provision of services | for example, providers of computer security services, maintenance activities or clinical records management | No |
| To thirds | if this is necessary to comply with applicable law or for legal claims, for example in relation to arbitration or judicial proceedings, to authorities, public administration or legal advisors | No |
| Consulates and Embassies of foreign countries | To carry out procedures before Administrative Authorities of foreign countries and compliance with their Immigration Laws and Procedures | No |
| banking institutions, insurance companies, companies that grant credits and/or loans | To carry out billing and collection procedures for our services | Yes |
| Ministry of Health, Ministry of Health of the State of Chihuahua | To comply with the health obligations imposed by the Law | No |
| Secretariat of Labor and Social Welfare, Secretariat of Labor and Social Welfare of the Government of the State of Chihuahua | To comply with the health obligations imposed by the Law | No |
| Hospitals, clinics or sanatoriums | Diagnostic information for medical records if warranted | Yes |
| Clinical laboratories | Analysis of support laboratories and/or clinical or medical reference | Yes |
| Research centers | Studies that comply with international research regulations and absolute approval on your part under strict adherence to good medical and ethical practices | Yes |
| Doctors and professionals providing health-related services | For the well-being and shared medical care of your health | No |
In relation to transfers that require your consent, if you do NOT expressly expressly express your refusal for these to occur, we will understand that you have granted it.
I DO NOT AUTHORIZE the following transfers of my personal data to take place:
| Recipient of personal data | Purpose | Requires consent |
|---|---|---|
| internal departments | for the purposes of administrative and/or operational processes | No |
| other SMF companies or other third parties such as business partners or suppliers | if this is necessary in relation to the provision of services | Yes |
| service providers who process personal data in the scope of their provision of services | for example, providers of computer security services, maintenance activities or clinical records management | No |
| To thirds | if this is necessary to comply with applicable law or for legal claims, for example in relation to arbitration or judicial proceedings, to authorities, public administration or legal advisors | No |
| Consulates and Embassies of foreign countries | To carry out procedures before Administrative Authorities of foreign countries and compliance with their Immigration Laws and Procedures | No |
| banking institutions, insurance companies, companies that grant credits and/or loans | To carry out billing and collection procedures for our services | Yes |
| Ministry of Health, Ministry of Health of the State of Chihuahua | Ministry of Health, Ministry of Health of the State of Chihuahua To comply with the health obligations imposed by the Law | No |
| Secretariat of Labor and Social Welfare, Secretariat of Labor and Social Welfare of the Government of the State of Chihuahua | Ministry of Health, Ministry of Health of the State of Chihuahua To comply with the health obligations imposed by the Law | No |
| Hospitals, clinics or sanatoriums | Diagnostic information for medical records if warranted | Yes |
| Clinical laboratories | Analysis of support laboratories and/or clinical or medical reference | Yes |
| Research centers | Studies that comply with international research regulations and absolute approval on your part under strict adherence to good medical and ethical practices | Yes |
| Doctors and professionals providing health-related services | For the well-being and shared medical care of your health | No |
How can you access, rectify or cancel your personal data, or oppose its use?
You, as the owner of the Personal Data, can exercise your rights to access, rectify, cancel its use and/or oppose the processing of your personal data or revoke the consent that you have given us for this purpose, through an email to the address legal@smfvisa.com. If you do not receive the refusal, the use of your information will be understood as consent.
How can you revoke your consent to the use of your personal data?
In any case, in order to have your rights to access, rectify, cancel its use and/or oppose the processing of your personal data or revoke the consent that you have given us for this purpose (ARCO Rights), the owner must fill out and deliver this address with the aforementioned person in charge of your request, accompanying it with the following documentation, as indicated in article 29 of the LFPDPPP:
- Current official identification of the Holder (Voting Credential, Passport issued by the Ministry of Foreign Affairs, National Military Service Card or Professional Identification Card). In the case of foreigners: Immigration form or passport from your country of origin.
- In cases where the exercise of the ARCO Rights is carried out through the legal representative of the Owner, in addition to the accreditation of the identity of both, the corresponding power of attorney or signed power of attorney must be delivered before two witnesses and declare before the person in charge.
- When you want to exercise the right to rectification, you will have to provide documentation that supports the requested change, in accordance with the personal data to be modified.
The response to your request will be carried out by the Processor within a maximum period of 20 business days, counted from the date on which the request was received through the email legal@smfvisa.com. The Processor may extend this period, for up to 20 more business days, when the case warrants it, prior notification of this to the Owner. The resolution adopted by the Manager will be communicated to the Owner by email. The foregoing is in accordance with the provisions of articles 32 and 33 of the Law on the matter.
In cases where the Owner wishes to revoke the authorization granted to the person responsible, with respect to the Personal Data provided, he must make the corresponding request, under the same terms established in the privacy notice contained on the site: www.smf.com.mx to exercise ARCO rights.
How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
- Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Prosecutor's Office, so that your personal data is not used to receive advertising or promotions from companies of goods or services. For more information about this registry, you can consult the PROFECO Internet portal www.repep.profeco.gob.mx, or contact it directly.
- Para más información llamar al número telefónico 656 688 27 00, enviar un correo electrónico a la siguiente dirección legal@smfvisa.comor, consult our website www.smf.com.mx.
The use of tracking technologies on our Internet portal
Web tools: monitoring, web analytics and social networks1.- Google AdWords Monitoring
As an AdWords customer, on certain pages we use Google conversion tracking, an analysis service of Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google" ). Google AdWords places a cookie on your computer (conversion cookie) if you have accessed our website via a Google ad. These cookies lose their validity after 90 days and are not used for personal identification. If you visit certain pages of ours and the cookie has not yet expired, both Google and we can detect that someone has clicked on the ad and that person has been redirected to our page. Each AdWords client has a different cookie. In this way, it is not possible to track cookies through the websites of AdWords customers. The information collected with the help of conversion cookies is used to generate conversion statistics for AdWords customers who have decided to accept conversion tracking. AdWords customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, AdWords customers do not obtain any information with which they can personally identify the user. If you do not wish to participate in the tracking process, you can refuse the installation of the cookie required for this. This can be done through the browser settings, generally disabling the automatic installation of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com". We use Remarketing technology from Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). Using this technology, users who have already visited our Internet pages and online services, and who have already shown interest in the offer, are again sent personalized advertising through the pages of the Google partner network. . The insertion of advertising is carried out through the use of cookies. With its help, it is possible to analyze the user's behavior when visiting the website. This information is then used to make personalized product recommendations and to provide advertising based on the user's interests. If you do not wish to receive personalized advertising, you can deactivate Google's use of cookies for these purposes by accessing the page https://www.google.com/settings/ads. Alternatively, users can deactivate the use of third-party cookies through the link: Deactivation page for the online advertising initiative. Additionally, the "Do Not Track" setting of your browser is taken into account. By using our offers, you agree to Google processing the data collected about you in the manner described here and for the purposes stated above. We would like to point out that Google has its own data protection policies, which are independent of ours. We assume no responsibility for these guidelines or methods. Before using our website, please inform yourself at Privacy Policy Google privacy.
2.- Facebook Pixel
On some pages, SMF uses the so-called "Facebook Pixel" of the company Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). In this way it is possible to track the user's behavior on our website after he or she clicks on an advertising ad on Facebook. We use this procedure to measure the success of our advertisements and to carry out an evaluation for statistical and marketing purposes, as well as to optimize the advertisements in the future, if necessary.
In principle, the data collected in this process is not They have a personal character, but are anonymous. This means that we are not able to relate them to a specific person. However, Facebook stores and processes this data in such a way that it is possible to relate it to the respective user profile. In addition, Facebook may use this data for its own advertising purposes in accordance with its data use policy: https://www.facebook.com/about/privacy/. This data allows Facebook and its partners to deliver ads on and off Facebook. In addition, a cookie may be stored on your computer for this purpose. More information can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/.
Consent for the use of Facebook Pixel only It can be given by users over 13 years of age. Minors under this age need permission from their legal guardians.
To generally reject the use of cookies on the computer, the Internet browser can be configured accordingly. The use of third-party cookies, such as Facebook, can also be deactivated on the following website of the Digital Advertising Alliance association: http://www.aboutads.info/choices/.
3.- Google Analytics
To measure traffic on our pages, SMF uses Google Analytics® technology, so SMF cannot be held responsible for them. In the case of information from Google cookies, you can access the following page to see the privacy policies of said company: https://policies.google.com/privacy?hl=en
SMF is also present on various social networks. Social networks are understood as all those media or platforms that promote communication and the interactive exchange of information between their users through digital channels. In this way, a social network represents a social meeting point that operates on the Internet, an online community that, in general, allows users to communicate with each other and interact in a virtual space. A social network can serve as a platform for exchanging opinions and experiences or allow the Internet community to make personal or business information of any nature available.
We also have functions of these social networks in our online services. Both can be used if the user is registered and logged in to the social network in question. The use of each social network is subject to the conditions of use and data protection of the company itself. SMF has no influence over them.
The purpose and scope of data collection, the subsequent processing and use of data by these social networks, as well as their rights in this regard and the configuration options for the protection of Your privacy can be consulted in the data protection instructions of the corresponding company.
SMF is present, among others, on the following social networks:
- Facebook
Facebook is managed by the company of the same name Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Among others, Facebook allows users of the social network to create private profiles and upload representative photos of themselves. , as well as the creation of company pages to obtain a commercial presence. Likewise, it allows interconnection through friend requests and the creation of groups for private dialogues about common interests. - Instagram
Instagram is operated by Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA. Instagram is a free online service owned by Facebook. This service is classified as an audiovisual platform, in which users can share photos and videos, as well as spread these to other social networks. - YouTube
YouTube is a video portal operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351 , USA YouTube is a platform that allows the playback of audio and video files. On this portal, users can view, rate, comment and upload their own content for free. - Cookies
You can consult more information at: Cookies policy.
In the "Control over cookies" section of your browser, you can also consult how to manage and/or delete cookies at will.
The Processor has adopted the levels of administrative, physical and technical security in the protection of personal data, additionally, you may implement other means and technical measures that are within your reach to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided by the Owner .
If you consider that your right to protection of personal data has been harmed by any conduct of our employees or our actions or responses, presume that in the processing of your personal data there is some violation of the provisions provided for in the Law Federal Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or complaint with the INAI, for more information visit https://home.inai.org.mx/.
How can you find out about changes to this privacy notice?
This privacy notice may be modified, changed or updated due to new legal requirements; of our own needs for the products or services we offer; of our privacy practices; of changes in our business model, or for other reasons.
We commit to keeping you informed about any changes that this privacy notice may undergo, through the Website.